Total Organizational Excellence: Achieving world-class performance

Organizational excellence must be integrated into the strategy of business through an understanding of the key business processes. This text leads through process analysis, self-assessment and benchmarking, to identifying the improvement opportunities for the organisation, including people development. Some of the material appearing in this work is derived from "Total Quality Management" by the same author, but it extends and reorganizes the principles derived from that around a new framework, in which people and culture, business process and benchmarking predominate. It is based on research and case study work at the University of Bradford European Centre for TQM, and is suitable for MBA students as well as practising managers.

Title - Total Organizational Excellence: Achieving world-class performance

Edition -

Author - John Oakland

ISBN 13 - 9780750632096

Imprint - Butterworth-Heinemann Ltd

Publisher - Taylor & Francis Ltd

Date Published - 03/02/1999

Prize -

No. of pages -

Binding Type - Hardback

Dimensions - 156 x 234 x mm

Weight - 580 g

Languages - English