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Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence in the Workplace
Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence in the Workplace
Mark Dawes,Denise Winn
One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if it's too late for that, how to handle even the most frightening of situations safely.
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Giving old books a new lease of life, collecting books from all four corners of the U.K. and preventing them from being thrown away into landfill by getting them back into the hands of book-lovers across the world. Free shipping in the UK.
Product Description
Title - Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence in the Workplace
Edition -
Author - Mark Dawes,Denise Winn
ISBN 13 - 9781899398027
Imprint - Human Givens Publishing Ltd
Publisher - Human Givens Publishing Ltd
Date Published - 11/06/2006
Prize -
No. of pages -
Binding Type - Paperback
Dimensions - x 230 x mm
Weight - g
Languages -