How to Deal With Difficult People (Thorsons Business)
How to Deal With Difficult People (Thorsons Business)
Ursula Markham
A concise, straightforward book on how to handle difficult people in your personal or professional life.
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Summary
This guide is designed to help the reader understand and handle over-aggressive, negative, ineffectual or generally disagreeable people who seem to enjoy making a person's life difficult. The book offers advice on recognizing and out-manoeuvring the smoothest talkers, sharpest tongues and biggest fault-finders. It contains workable suggestions for confronting the verbal bully, coping with criticism, negotiating and compromising, or taking on a position of authority so that one gets the most from subordinates. The book teaches the reader to: understand the three main personality types - aggressive, submissive and assertive; handle potential conflict situations; communicate effectively; learning to say no; deal with complaints; motivate others and building a sense of teamwork; and reduce stress levels. Ursula Markham is the author of "Hypnothink".
Product Description
Title - How to Deal With Difficult People (Thorsons Business)
Edition -
Author - Ursula Markham
ISBN 13 - 9780722527641
Imprint - Thorsons
Publisher - HarperCollins Publishers
Date Published - 02/02/1998
Prize -
No. of pages -
Binding Type - Paperback
Dimensions - 129 x 198 x 10mm
Weight - 136 g
Languages - English