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How to Cope with Difficult People (Overcoming Common Problems)

How to Cope with Difficult People (Overcoming Common Problems)

Alan Houel,Christian Godefroy

For anyone who has ever encountered an explosive boss, an uncooperative civil servant, or an argumentative family member. This book advises how to recognize when people are attacking you verbally, how to adapt your defence to different types of attack, and how to remain calm.
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Summary

This is a book for anyone who has ever encountered an explosive boss, an uncooperative civil servant, hostile clients, arrogant salespeople, or an argumentative family member. This book advises how to recognize when people are attacking you verbally, how to adapt your defence to different types of attack, and how to remain calm and confident and avoid getting upset. Tests, questionnaires and personal development exercises are included.

Product Description

Title - How to Cope with Difficult People (Overcoming Common Problems)

Edition -

Author - Alan Houel,Christian Godefroy

ISBN 13 - 9780859696821

Imprint - Sheldon Press

Publisher - Hodder & Stoughton General Division

Date Published - 20/03/1997

Prize -

No. of pages -

Binding Type - Paperback

Dimensions - 135 x 216 x mm

Weight - 153 g

Languages -