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Dealing With Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions
Dealing With Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions
Roberta Cava
Many people have to deal with irate, rude, impatient, emotional, persistent and aggressive people in the course of their work and home lives. The aim of this advice book is to teach the techniques which will improve the reader's communication skills and help to control anger and stress.
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Summary
Giving old books a new lease of life, collecting books from all four corners of the U.K. and preventing them from being thrown away into landfill by getting them back into the hands of book-lovers across the world. Free shipping in the UK.
Product Description
Title - Dealing With Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions
Edition -
Author - Roberta Cava
ISBN 13 - 9780749920517
Imprint - Piatkus Books
Publisher - Little, Brown Book Group
Date Published - 16/12/1999
Prize -
No. of pages -
Binding Type - Paperback
Dimensions - 153 x 230 x mm
Weight - 307 g
Languages -