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Communicating with Customers (Orion Business Toolkit)

Communicating with Customers (Orion Business Toolkit)

Patrick Forsyth

Effective communication is essential for a successful business, and this toolkit aims to offer guidance for those concerned with marketing, sales and customer care. It explores every angle of communicating with customers and clients, from building relationships with clients, to handling complaints.
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Summary

Effective communication is essential to a successful business, and this toolkit aims to cover every angle of communication with increasingly demanding customers and clients. The book highlights the importance of effective communication for those concerned with marketing, sales and customer service, and examines building relationships with clients, creating rapport and handling complaints.

Product Description

Title - Communicating with Customers (Orion Business Toolkit)

Edition -

Author - Patrick Forsyth

ISBN 13 - 9780752821023

Imprint - Orion Business (an Imprint of The Orion Publishing Group Ltd )

Publisher - Orion Publishing Co

Date Published - 19/06/1999

Prize -

No. of pages -

Binding Type - Paperback

Dimensions - 128 x 198 x 19mm

Weight - 186 g

Languages - English