Assertiveness at Work: A Practical Guide to Handling Awkward Situations

This is a self-training assertiveness book that meets the needs of managers by applying itself to familiar work situations. The authors offer guidance on developing assertiveness in a way that minimises conflict and stress and optimises management effectiveness. This new edition combines the practical approach of the best-selling second edition with new sections on being assertive upwards, negotiating assertively, and how assertion can help during times of change.

Title - Assertiveness at Work: A Practical Guide to Handling Awkward Situations

Edition -

Author - Ken Back

ISBN 13 - 9780077095338

Imprint - McGraw-Hill Publishing Co.

Publisher - McGraw-Hill Education - Europe

Date Published - 16/06/1999

Prize -

No. of pages -

Binding Type - Paperback

Dimensions - 150 x 229 x 15mm

Weight - 370 g

Languages - English