{"product_id":"delivering-quality-service-balancing-customer-perceptions-and-expectations","title":"Delivering Quality Service: Balancing Customer Perceptions and Expectations","description":"Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise.","brand":"Reuseabook","offers":[{"title":"1860242","offer_id":54824021983511,"sku":"1860242","price":3.38,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0805\/3168\/5655\/files\/orig_365793_jpg.jpg?v=1787861978","url":"https:\/\/reuseabook.com\/products\/delivering-quality-service-balancing-customer-perceptions-and-expectations","provider":"Reuseabook","version":"1.0","type":"link"}